Smilon Privacy Policy
smilon.ai, a Growith company, is operated by GROWITH LLC (“Growith,” “smilon.ai,” “we,” “us,” or “our”), with its principal working office at 8600 Freeport Pkwy, Ste 130, Irving, TX 75063.
We value your privacy and are committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, and share your information when you interact with Smilon.ai’s AI-powered voice automation platform, website, and related services (collectively, the “Services”).
By accessing or using our Services, you consent to this Policy. If you disagree, please discontinue use of our Services.
Information We Collect
- Contact Information – Name, email address, phone number, and business address.
- Account Information – Login credentials, preferences, and business profile details.
- Billing Information – Payment details, billing address, and transaction history for service subscriptions.
- Communication Data – Voice recordings, transcriptions, and message logs generated through calls or virtual receptionist interactions.
- Device & Technical Data – IP addresses, browser type, operating system, cookies, and analytics identifiers.
- Usage Information – Details about how you use Smilon.ai, including call logs, response patterns, and platform activity.
- Geolocation Information – If you enable location-based features within the platform.
- Other Information – Any data voluntarily shared or obtained from trusted third-party integrations or service partners.
How We Use Your Information
We use your information to:
- Deliver, maintain, and enhance our AI-powered voice automation Services.
- Enable intelligent call answering, scheduling, and patient communication.
- Provide customer support and resolve service inquiries.
- Personalize interactions and improve AI accuracy.
- Analyze conversation data to enhance model performance and training.
- Detect, investigate, and prevent fraudulent or unauthorized activity.
- Process billing and fulfill contractual obligations.
- Comply with applicable laws and regulatory requirements.
How We Share Your Information
We may share your data with:
- Service Providers & Partners – For hosting, analytics, telephony, payment processing, and technical support.
- Affiliates & Business Partners – Within the Growith group of companies for joint service delivery.
- Law Enforcement – When required to comply with applicable laws or requests.
- Business Transfers – In the event of a merger, acquisition, or asset sale.
We do not sell your personal information. Aggregated or anonymized data may be shared for analytics, research, or operational insights.
Data Security
We employ technical and organizational safeguards to protect your data from unauthorized access, alteration, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute protection.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Request data portability.
- Withdraw consent or opt out of communications.
- Limit or object to certain data processing activities.
Requests can be submitted via sales@growith.io
Voice & Call Data
By using Smilon.ai, you consent to the recording, transcription, and analysis of calls for quality assurance, training, and service improvement.
We retain such data only as long as necessary for operational or compliance purposes.
Children’s Data
Smilon.ai Services are not intended for individuals under the age of 16. We do not knowingly collect or process data from minors.
International Use
If you access Smilon.ai from outside the United States, you acknowledge that your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction.
Updates to This Policy
We may update this Policy periodically. The “Effective Date” above reflects the latest version. Continued use of our Services constitutes acceptance of any updates.
Contact Us
Growith LLC – smilon.ai
8600 Freeport Pkwy, Ste 130
Irving, TX 75063
United States